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Overview

At Veil Beauty, we aim to ensure that your orders are processed and delivered in a timely and secure manner. This Delivery Policy outlines our shipping procedures, timelines, and responsibilities.

Order Processing and Delivery Timeframes

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays. During high-demand periods (e.g., sales or promotions), processing times may be slightly extended.

Local Deliveries:

  • Estimated delivery timeframe: 2–5 business days
  • Delivery times may vary depending on your location

International Deliveries:

  • Estimated delivery timeframe: 5–14 business days
  • Subject to customs clearance and local courier services

Note: Delivery timelines are approximate and not guaranteed.

Shipping Fees and Tracking

Shipping costs are calculated at checkout based on delivery location, package weight and size, and courier service rates. Once payment is confirmed, a member of our Customer Support team will contact you directly with details regarding shipping fees.

After your order has been dispatched, you will receive a tracking number via email or SMS, which can be used to monitor your shipment through the courier’s website.

Delivery Responsibilities

  • Customers must provide accurate and complete delivery details
  • We are not responsible for failed deliveries due to incorrect or incomplete addresses
  • We are not responsible for unavailable recipients
  • Additional charges may apply for re-delivery
  • If delivery fails after multiple attempts, re-shipping fees will apply

Delays and Delivery Issues

  • Courier service disruptions
  • Weather conditions
  • Customs clearance (international shipments)
  • Public holidays or unforeseen events

If your order arrives damaged:

  • Contact us within 48 hours
  • Provide photos of the product and packaging

For lost parcels:

  • We will assist with the courier
  • Resolution depends on the courier’s investigation

Risk, Ownership, and Restrictions

Ownership and risk of loss are transferred to the customer once the product has been successfully delivered.

  • Certain products may have shipping limitations
  • Additional handling requirements may apply
  • We may cancel orders that cannot be fulfilled due to such restrictions

Contact Us

For any delivery-related inquiries, please contact us: help@veil-beauty.com