Refund & Cancellation Policy

We accept returns only if all of the following conditions are met:

The product is defective, damaged upon arrival, or different from the item ordered
You contact us within 5 days of receiving the product
The product is unused, unopened, and in its original packaging
(Except in cases where the product is defective)

To request a return, please email us at help@veil-beauty.com with your Order ID, full name, and reason for return.

Returns due to customer preference (e.g., change of mind, different from expectations)
Opened or used products
Cosmetics and skincare products that are non-returnable for hygiene or safety reasons
Products clearly marked as “Non-Returnable” on the product page
Incorrect recipient information provided by the purchaser
Delivery delays caused by incorrect email address or shipping details

Contact our customer support at help@veil-beauty.com with your order number, reason for return, and supporting evidence (photos or videos)
Once your return request is approved, we will provide instructions for returning the item
Please note that returns sent without prior approval will not be accepted

Refunds will be processed after the returned item has been received and inspected.

Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed
Shipping fees are non-refundable unless the return is due to our error
Refund processing time may vary depending on your payment provider

If you have any questions regarding refunds or cancellations, please contact us through our inquiry form.