Overview
At Veil Beauty, we aim to provide high-quality beauty and skincare products, including Luxury Skincare Sets, Clinical Treatments, and Advanced Skincare.
If you are not fully satisfied with your purchase, this policy explains the conditions under which returns, refunds, or exchanges may be accepted.
Return Eligibility
- The product must remain unused, unopened, and in its original packaging
- A return request must be submitted within 7–14 days from the date of delivery
- Valid proof of purchase (such as an order confirmation or receipt) must be provided
Non-Returnable Items
- Opened or used cosmetic or skincare products
- Personal-use items (such as applicators or similar products)
- Beauty devices that have already been used or activated
- Items marked as “Final Sale” or “Non-Returnable”
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- You must contact us within 48 hours of delivery
- Provide clear photos or videos of the issue
- Include your order number and product details
After verification, we may offer either:
Special Conditions for Certain Products
- Items must be unused and not activated to qualify for a return
- Damage resulting from misuse, improper handling, or unauthorized repairs is not covered
Return Procedure
-
Contact us at
help@veil-beauty.com
with your order details
- Wait for approval and return instructions
- Send the item back to the address provided
Returns submitted without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective
- An incorrect item was delivered
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Refund Processing
- Refunds are processed only after the returned item has been inspected and approved
- Approved refunds will be issued through the original payment method
- Processing time typically ranges from 5–10 business days, depending on your payment provider
Exchanges
Exchanges are subject to product availability. If the requested replacement is not available, a refund or store credit may be offered.
Order Cancellation
- Orders may only be cancelled before they are shipped
- Once an order has been dispatched, cancellation is no longer possible and the return process must be followed
Policy Misuse
- Reject returns that do not meet the stated conditions
- Refuse service in cases of suspected abuse or fraudulent activity
Contact
For any questions related to returns or refunds, please contact us at:
help@veil-beauty.com
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